Troubleshooting Resident Payments - Debit & CC
When a resident makes a debit or credit card payment, we can review the status of those payments by going to the Credit Card Dashboard in Voyager.
To get there, go to Voyager > Roles > Payment Processing Admin. On the next screen (titled: Payments Dashboard) click the Credit Card Dashboard link.
On the next screen, enter the resident's t-code and the set the "from date". If you're wanting to search all payments made/attempted in November, you would set the date from as 11/2024. Then click submit. Any payment records found will appear below.
To get there, go to Voyager > Roles > Payment Processing Admin. On the next screen (titled: Payments Dashboard) click the Credit Card Dashboard link.
On the next screen, enter the resident's t-code and the set the "from date". If you're wanting to search all payments made/attempted in November, you would set the date from as 11/2024. Then click submit. Any payment records found will appear below.
For this example resident, we can see that they attempted to make a payment three (3) times in November. Each time, the payment was declined due to the transaction limit exceeding the approval limit of the card.
We can also drill down further to see additional details, such as the card number. This can be found by clicking the Confirmation Number on the transaction record. Here, we can see they attempted to make the payment using card ending in 9655.
With all of that said, in the event a resident has a failed or declined payment, we should first advise the resident to reach out to their banking institution for more information. Should issues persist after their speak with their bank, we can escalate the issue to Yardi for further review.
With all of that said, in the event a resident has a failed or declined payment, we should first advise the resident to reach out to their banking institution for more information. Should issues persist after their speak with their bank, we can escalate the issue to Yardi for further review.
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