Popular Articles
Troubleshooting Resident Payments - Debit & CC
When a resident makes a debit or credit card payment, we can review the status of those payments by going to the Credit Card Dashboard in Voyager. To get there, go to Voyager > Roles > Payment Processing Admin. On the next screen (titled: Payments ...
Gift Card Policy and Request Form
Be sure to include the gift card request form along with your manager's approval email. The form and policy can be found in the attached files.
Technology Troubleshooting Steps
Attached are troubleshooting steps to follow when you experience technology issues with your computer, desk phone and internet. Many times a simple reboot of your computer solves many issues. See attached for additional steps you can take before ...
How to Clear Your Browser Cache/Cookies for All Time (What are Cookies/Cache?)
Cookies are files created by sites you visit. They make your online experience easier by saving browsing data. The cache remembers parts of pages, like images, to help them open faster during your next visit. From time to time, old data can get ...
Resident Bank Account Numbers Don't Match - Chase Bank - Tokenized Account Numbers
Sometimes, you may have residents report that the last 4 digits of the bank account associated to their resident profile do NOT match the last 4 digits of their actual account. If this happens, first, please confirm which bank they use. If they use ...